Jul 6, 2017
Ray Director of revenue cycle for Stanford Children's
Health physician services. This includes approximately 1,000
faculty physicians that are part of the Stanford School of Medicine
as well as approximately 200 community-based physicians and 18
different practices throughout the Bay Area. Stanford Children's
Health physicians practice in over 200 locations across eight
states through satellite locations, health system joint ventures
and other affiliations. Stanford Children's Health is the only
network in the Bay Area, and one of the few nationally, dedicated
to pediatric and obstetric care.
Hot Topic that should healthcare leaders
agenda: Access is not only a financial
hurdle. It is a financial, geographic and efficiency problem.
Access in Healthcare and engaging patients throughout the
journey. Think geographic expansion to increase access.
Also, think revenue model shifts like shifting hospital vs.
clinic/physician driven revenue model.
Setbacks that you learned
from: Today, we are in process of making a
large edition in San Francisco, it has brought about a tough year
financially. Must drive efficiency and revisit cost
structures to ensure we fulfill the long term vision. Staying
focused on the vision and weather the storm and become a stronger
moments: During expansion to improve
access, getting operations to work well to achieve economies of
scale, efficiencies, and collaboration with people all while
integrated 3 EHR systems. We went from 160,000 to
550,000 ambulatory visits, an almost 400,000 increase that was
improved by access. What is your future state? Be clear
about that and how it ties the organization's mission.
Andrew's 101 Course on Outcomes
1. What is the best way to improve healthcare
Measure and reward sick care prevention through population
2. What is the biggest mistake or pitfall to avoid?
Avoid knee jerk reactions. Maintain your focus in the
long term vision.
3. How do you stay relevant as an organization despite
Easier ways for patients to access and understand their
healthcare experience and the hospital. (Using tech
4. One area of focus that should drive everything
Access is King.
Andrew’s Recommended Books
Closing Thought: Being able to reflect
on what we're really doing at the end of the day is key
to ensure we achieve the long-term mission. Being able
to reflect on stories and the WHY will ensure success.
The best way to contact Andrew: